Take a look here: http://www.autonews.com/article/20161107/RETAIL07/311079969/1546
We all know that things get busy in your dealership. Whether it be in service or sales, things always pick up when you least expect it to. This article pointed out how a dealer and GM put a stop to waiting customers due to paperwork by service advisors. They dug deeper in bringing out a better form of customer service with the 15 second rule, even if they have paperwork or busy on the phone.
Another issue that wasn't mentioned in this article has to do with keys. Have you ever thought about the time it takes for a service individual to find the keys to a car? Or the time is takes for your salesperson to find the keys for a test drive? The time to make a customer wait is precious and should be taken very seriously.
Are you using a key machine, keyboard, or any form of key control at all? In the automotive world, having a key machine like the KeyMaster is your best option to save time and money in your dealership. We designed the system to be fast, reliable, and efficient all while keeping your team accountable with their operations. Take a look today at what our key control system, the KeyMaster, can do for you.