Who Has the Key to the Unit Between Move-Out and Move-In?

Who Has the Key to the Unit Between Move-Out and Move-In?

1Micro's iBLDG software shows who has a unit's key at every step of turnover, passes it to the next user with a one-time code, flags keys that have been out too long, and keeps a history for every unit and key.

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Is the unit ready yet? Most days that comes down to one question: who has the key. For apartment key management, or any place where keys change hands, 1Micro's iSafe and iBLDG software let you look up the key to any unit from your phone, see who has it, and have every handoff on record. From there, you can pass a key to the next user with a one-time code, see which keys have been out for more than 24 hours, and pull the full history of any property, unit, or key in one report. Each step of turnover is covered below.

Start by Finding the Unit's Key

Apartment key control starts with one question: where is the key to this unit right now? In iBLDG Core, you search any criteria or scan the iBLDG Asset label QR code, and the app tells you who has the key or which iSafe it's in. You can also see whether one key or two are assigned to the unit. You can check from your phone in iBLDG Core, and iBLDG Reporting shows every key that's currently out from any device, phone or desktop. The answer goes wherever you work, so you don't have to go back to the office to find out.

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Pull the Key Without Searching the Drawer

Once you know where the key is, getting it takes a few steps. You present a one-time QR code to the iSafe camera, an LED lights up the key you searched for, and you remove it and close the drawer. Nobody has to search a drawer of look-alike keys to find the right one.

iBLDG Core also lets you book in assets, add notes, and assign or unassign keys from the same app, so the tool that finds a key is the same one that gets a new key into the system.

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Hand the Key to the Next Crew

With iBLDG KeyTransfer, one user scans a one-time transfer code to pass the key straight to the next user, with no trip back to the iSafe in between. The key then shows under the person who received it, so "who has it?" has an answer after every handoff. Nobody has to call around to find out where the key went.

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Catch a Key That's Been Out Too Long

The dashboard in iBLDG Reporting shows every key that's currently checked out, every key checked out in the past 24 hours, and every key that's been out longer than 24 hours. During turnover, that last list is the one to watch. A unit key that's been out for more than a day is either still in use or forgotten, and the dashboard shows you which key it is and whose name it's under.

iBLDG alerts cover the keys you want to watch more closely: management can be notified instantly when specific keys are accessed.

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Watch the Keys After Hours

The leasing office closes, but the keys are still in the cabinet. iOptix, 1Micro's after-hours monitoring, lets you set operating hours for the iSafe and sends real-time alerts if there's any activity outside them. It's accelerometer-based, so it also detects movement or tampering with the cabinet itself.

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Look Back at Any Unit's History

The audit trail in iBLDG Reporting gives you the full history of every transaction for a specific property, unit, or key in one report. You can see when each transaction occurred, which user started it, when it was closed and who closed it, and the reason for removal. If a question comes up about a unit after turnover, such as who had the key the day the work was done, you don't have to piece it together from memory.

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Give Tenants Peace of Mind About Their Spare Key

A spare key is the key to someone's home. Most tenants hand it over trusting that it will be looked after, and a property team wants to deserve that trust. If a property keeps a tenant's spare key in the iSafe, iBLDG can notify the tenant automatically whenever that key is removed or checked out.

That works in everyone's favor. Tenants feel safer because they know when someone has their key, and your team has a notification and a log showing every step was handled openly. Either way, a tenant never has to wonder.

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Match the iSafe to the Property

A multi-family community with 100 or more keys fits the iSafe Pro, which scales from 100 to more than 10,000 keys. Smaller multi-family operations and satellite locations fit the iSafe Lite, which holds 20 to 100 keys on the same platform. The iSafe SOLO holds up to 30 individual keys for self-service drop-offs and pickups, which suits single-key vendor access and property showings.

If you manage more than one property, iBLDG Reporting lets you manage every location at once or search the data at just one, all with a single sign-in.

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One Answer for Every Unit

Digital key management for a property team comes down to one answer for every unit: who has the key and what happened to it. A key management system for property management only earns its place if it can give that answer between move-out and move-in, when the most people are handling the key. With the iSafe and iBLDG, it does.

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See How Unit Key Control Works

Read why property teams need a digital key management system.

Explore iBLDG Core. Learn about iBLDG Reporting.

Request a Webinar or a Quote from the 1Micro Team.

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